Information Technology

About Information Technology

IT-Portal-Laptop.jpg#asset:2116Nichols I.T. is here to support you with your technology needs while being a part of the Nichols community. Our support ranges from access to your Nichols account, Wi-Fi, email sync, Office 365 access and more!

FAQs

How do I access my Nichols email?
  • Online access: Log into Nichols ONELOGIN > open the OFFICE 365 app > then open the OUTLOOK app
  • Mobile Sync: Instructions for configuring your Nichols email to sync to your mobile device are located on ANSWERS > search for "SYNC"
What type of computer should I bring?

Any Windows 10 or MAC system will work on the Nichols network. When purchasing a new system, Nichols recommends the following MINIMUM configuration:

  • Windows 10 64 bit Operating System
  • Intel Core i5 Processor
  • 8 GB RAM
  • 3 year Accidental Damage Protection (spills and drops)
What software do I need?

The following are the primary software applications needed for academic work on campus:

  • Office 365 (cloud service) – All Nichols students are given an online Office 365 account, that includes email, contacts, calendar, OneDrive, and online versions of Word, Excel, PowerPoint.
  • Microsoft Office (desktop version) - If needed, students may download a Nichols-licensed copy of Microsoft Office desktop version on up to 5 devices at no charge. Windows, Mac, and mobile versions are available. Follow these instructions for installing OFFICE 365 onto your new computer.
  • Antivirus –Antivirus software is required for all student computers (Windows and Mac). If needed, Nichols recommends Sophos free home edition.
How do I install OFFICE 365?

As a Nichols student, you have the benefit of installing a Nichols-licensed copy of Microsoft Office desktop version on up to 5 devices at no charge. Windows, Mac, and mobile versions are available. Follow these instructions for installing OFFICE 365 onto your new computer.

Connecting to Wi-Fi

Laptops and Phones: Students can simply connect to the Wi-Fi named "NICHOLS", then enter your Nichols username and password.

Guests visiting Nichols campus can receive 24 hours of internet access by completing the guest Wi-Fi registration.

Complete Wi-Fi instructions for all other devices.

Cable TV

Each residence hall room is equipped with one Cable TV connection, provided by Charter Business. Students must supply a TV and a coaxial cable for their room. Extended Basic cable channels are provided.

Charter Business has transitioned its analog video TV service to high-quality digital TV service. As part of this transition, only TVs with a Digital QAM tuner in them will be able to view the service.

Can I bring my gaming console and connect to the internet?

Yes. These are the gaming consoles that you can connect wirelessly at Nichols: PS4, XBox and XBox One.

Instructions can be found on answers.nichols.edu > search for "Gaming"

I cannot login. Where do I get help?

Go the https://password.nichols.edu > Reset Lost or Expired Password.

Note: If you did not enroll your cell phone, then you need to contact the helpdesk at 508-213-2206 or helpdesk@nichols.edu.

How can I get answers to other technical questions?

Have questions that are not listed here? Go to answers.nichols.edu

Come Work In I.T.

The Nichols help desk is staffed by Nichols students. No technical experience is required. We provide the necessary training. Great way to hone your customer service skills, enhance your knowledge of technology and build your resume. Check Handshake for available positions.

Contact Us

Contact Information

helpdesk@nichols.edu
(508) 213-2206

Office Hours

Mon-Fri: 8:00AM - 5:00PM

Summer Office Hours

Mon-Thu: 8:00AM - 6:00PM
Friday: Closed

Location

Bottom floor of Conant Library;
Parking Lot C

Meet Our Team
jackie.baker@nichols.edu

Jackie Baker

Senior Systems Analyst
joseph.belanger@nichols.edu

Joe Belanger

Senior PC Support Specialist
craig.brady@nichols.edu

Craig Brady

Associate Systems Administrator
kevin.brassard@nichols.edu

Kevin Brassard

Chief Information Officer
nathan.grist@nichols.edu

Nathan Grist

Director of Server and Network Operations
jared.hamilton@nichols.edu

Jared Hamilton

Associate VP for Enterprise Applications
melissa.hueras@nichols.edu

Melissa Hueras

Administrative Assistant
mike.kubic@nichols.edu

Mike Kubic

Information Technology Telecom Manager
cindy.lafortune@nichols.edu

Cindy Lafortune

Manager of User Support Services
emily.reardon@nichols.edu

Emily Reardon

Director of Institutional Research and Reporting
charles.tousignant@nichols.edu

Charles Tousignant

Director of Web Applications